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This is my first online complaint since beginning on snowest in 2003.
I am assuming it is justifiable.
After a easy ride with my wife and son this weekend I was cleaning the snow off the sleds and noticed a 1/4" rusty ring around the back tube of the R lower a-arm on my wife's 2013 600 Pro.
This is where the tube glues into the Aluminum piece. I lifted the sled and could move the aluminum in and out about 1/4 to 3/8 of an inch. I took the sled to the dealer, they took photos of the sled and sent me home with a new A-Arm.
I also took the old A-Arm off the sled and bought it to the dealer.
I received a call later from the dealer saying the a-arm is not warrantied apperently this is because Polaris did a pull test on the arm before it left Polaris. Polaris techs are saying we must have hit something with the sled.
Yet we did not hit anything, there are no signs on the arms, skis or any other part of the sled to show differently.
I am assuming the bond was not good in the first place..
It is clear that the tube has been loose for some time as lots of rust is present, and very little adhesive is present, this is an unsafe product or at least the Quality Control is lacking.
I have been Building custom Polaris sleds since 2002, this year I purchased 3 new Pros, I do not feel I can continue to support a company that does not stand behind thier products.
Since the advent of the 900 RMK I feel Polaris has been using the customers as thier R&D dept and they are not standing behind thier mistakes.
The Safety issue here is that Polaris is building machine's that travel at speeds close to 100 MPH with weak and faulty control systems, this is not safe for anyone.
I did not fuss about the drive shaft issue but a rider can die if an A- arm fails at high speed.
I have contacted my dealer as well as Polaris Ind throught thier website.
Please check your sleds each and every Ride.
I am assuming it is justifiable.
After a easy ride with my wife and son this weekend I was cleaning the snow off the sleds and noticed a 1/4" rusty ring around the back tube of the R lower a-arm on my wife's 2013 600 Pro.
This is where the tube glues into the Aluminum piece. I lifted the sled and could move the aluminum in and out about 1/4 to 3/8 of an inch. I took the sled to the dealer, they took photos of the sled and sent me home with a new A-Arm.
I also took the old A-Arm off the sled and bought it to the dealer.
I received a call later from the dealer saying the a-arm is not warrantied apperently this is because Polaris did a pull test on the arm before it left Polaris. Polaris techs are saying we must have hit something with the sled.
Yet we did not hit anything, there are no signs on the arms, skis or any other part of the sled to show differently.
I am assuming the bond was not good in the first place..
It is clear that the tube has been loose for some time as lots of rust is present, and very little adhesive is present, this is an unsafe product or at least the Quality Control is lacking.
I have been Building custom Polaris sleds since 2002, this year I purchased 3 new Pros, I do not feel I can continue to support a company that does not stand behind thier products.
Since the advent of the 900 RMK I feel Polaris has been using the customers as thier R&D dept and they are not standing behind thier mistakes.
The Safety issue here is that Polaris is building machine's that travel at speeds close to 100 MPH with weak and faulty control systems, this is not safe for anyone.
I did not fuss about the drive shaft issue but a rider can die if an A- arm fails at high speed.
I have contacted my dealer as well as Polaris Ind throught thier website.
Please check your sleds each and every Ride.
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